Privacy Policy

Fitwala is committed to protecting the privacy and personal information of its customers. This Privacy Policy outlines how we collect, use, and protect the information you share with us while interacting with our website www.fitwala.in and related services.

By using our website or providing your information, you agree to the practices described in this Privacy Policy along with our Terms of Use. If you do not agree, please refrain from using the Fitwala platform.

1. Information We Collect

Personal Information:
We may collect details such as your name, phone number, email address, shipping address, and payment information.

Non-Personal Information:
This includes data such as your IP address, browser type, pages visited, and purchase behavior.

2. How We Collect Your Information

We collect information when you:

  • Create an account or place an order on the website

  • Participate in promotional offers or surveys

  • Contact customer support

  • Leave product reviews or feedback

  • Interact with us via social media platforms

3. Social Media Integration

If you connect with Fitwala through a social media account, we may receive information such as:

  • Your profile details

  • Email and contact information

  • Content you interact with or share

4. Why We Collect Information

Fitwala collects your data to:

  • Process orders and deliver products

  • Provide customer support

  • Send promotional updates and offers

  • Improve our website and customer experience

  • Respond to legal requirements or inquiries

  • Ensure platform security and prevent fraud

5. Sharing of Information

We do not sell or rent your personal information. We may share your information only:

  • With third-party services like payment gateways to process transactions

  • If required by law or legal process

  • To enforce our terms and protect our rights, property, or safety

6. Payment Security

We use authorized third-party payment gateways to process payments securely. These may include:

  • Debit/Credit cards (Visa, Mastercard, etc.)

  • UPI and wallets like Paytm

Note: Fitwala is not responsible for the privacy practices of these third-party platforms.

7. Data Protection

Fitwala follows industry-standard security protocols. However, no method of transmission over the internet is completely secure. We are not liable for unauthorized access caused by:

  • External cyberattacks or sabotage

  • Natural disasters or government interventions

  • Negligence in user data handling

8. User Rights & Data Retention

You may:

  • Review or update your personal information

  • Request the deletion of your account

  • Withdraw your consent at any time (which may affect service access)

We retain certain data as required by law or regulatory bodies.

9. Updates to Privacy Policy

We may revise this Privacy Policy periodically. The latest version will always be available on our website, and your continued use of the site constitutes acceptance of any changes.

10. Business Changes

In the event of a merger, acquisition, or restructuring, your data may be transferred to the new management entity, which will honor the terms of this policy.

11. Disclaimer

While we take necessary precautions, Fitwala is not liable for any data misuse resulting from user negligence or unauthorized third-party claims. Please ensure you verify the identity of any individual or platform claiming to represent Fitwala.

Contact Us

Managed by: FITWALA
Email: care.fitwala@gmail.com
Phone/WhatsApp: +91 92740 89544